We take student complaints seriously and aim to resolve any issues as efficiently and effectively as possible. If you have a complaint related to your studies or experience during The Growth Coach Certification, you can follow our 3-touch point complaints procedure outlined below:
- Informal Resolution:
In the first instance, we encourage you to try to resolve the issue informally. You can do this by discussing the matter with your coach or mentor, who will work with you to find a resolution. If your concerns cannot be resolved in this way, you can proceed to the second touch point.
- Formal Complaint:
If you are unable to resolve the issue informally, you can make a formal complaint by submitting a written complaint to our team. Please include as much detail as possible, including the nature of your complaint, the reasons why you are making the complaint, and how you would like the issue to be resolved.
Our team will acknowledge receipt of your complaint within five working days and will investigate the matter. We aim to provide a full response within 28 days of receiving your complaint.
If you are not satisfied with the outcome of the complaint, you have the right to appeal. You can make an appeal by submitting a written appeal to our team, explaining the reasons for your appeal and any further information that you believe supports your case.
We will acknowledge receipt of your appeal within five working days and will investigate the matter. We aim to provide a final decision within 28 days of receiving your appeal.
Please note that this process is designed to ensure that student complaints are resolved in a fair and timely manner. We take every complaint seriously and will work to achieve a satisfactory outcome for all parties involved.
If you have any further questions or would like to make a complaint, please do not hesitate to contact our team at [email protected]