Show Notes
In today’s podcast, we're going to cover the things that you should never outsource. I always talk about decluttering, I always talk about delegating, but there are some things that honestly, from working and running my own business since I was 21, I know what to keep in the business and what to outsource.
We want to keep the magic in the business, you want to save the magic for yourself. You and your team are what makes the business. You know your mission, your vision, you are the core. There are certain things that you are always going to do better within the business.
Episode Highlights
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- 02:49Customer service, client lead conversion, and sales should be kept within the business
- 04:00Getting client retention and loyalty is key
- 05:54Be your business, be your brand and be the magic in it
- 06:44Never outsource your strategy and your digital marketing
- 09:03Overview
About Dawn of a New Era
Dawn of a New Era is a weekly business podcast for founders, experts and professionals who want to grow a company without losing themselves in it. Every episode looks at the practical mechanics of scaling — revenue models, marketing, leadership, pricing and positioning — alongside the psychology that decides whether founders follow through.
Episodes are a mix of solo teaching and long-form interviews with founders, investors, authors and specialists. New episodes are published on Thursdays and are available on Apple Podcasts, Spotify, YouTube and every major podcast app.
- Episode · 79
- Published · 10 August 2022
- Run time · 11:29
- Host · Dawn McGruer
About your host
Dawn McGruer is a bestselling author, award-winning keynote speaker and scaling advisor. She has spent over 25 years building, scaling and selling businesses, and has supported more than 30,000 founders, marketers and professionals worldwide.
Her work sits at the intersection of commercial strategy and the psychology of performance — helping founders build companies that grow beyond their own capacity through better models, licensing and intellectual property leverage. She is the author of The Billionaire Brain®, published by Forbes Books.
Read more on the about page, explore her research and insights or see how to work with Dawn.
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